My family moved to Saigon and my nephew used our Internet line. One day, I received the Internet Invoice, and "Oh, my God", it showed VND370,000. He must have used Internet for online games. We decided to cut the ADSL line of FPT and use Viettel 3G with VND120,000 package instead.
So I called to FPT Internet Support Center and they told me that the only way to terminate the Internet contrat is going to their office, no phone or internet accepted. Why do they come to our home to sign the contract but not allow me to terminate it by phone or internet? I understand that they may make signing contract conveniently to drive more business and make termination difficulty to avoid cutting the line. But what is the result? I didn't pay internet fee instead so the contract would be terminated automatically, even I really wanted to pay them.
I hope that the ISP will reconsider their regulation carefully to prevent money loss.
